Returns & Refunds

Change of mind, size or colour

You have 30 days from the day your order is delivered.

Full-priced items: refund to your original payment method.
Sale, promo and discounted items: store credit.

The item comes back with tags attached, tried on but not worn — no marks, odours, or wear. Packaging doesn't matter to us.

Return postage to us is yours. If you're exchanging for a different size or colour, we cover the cost of sending the replacement out.

Refunds and credits are processed once the item reaches us and we've inspected it.

Faulty, damaged, or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where the failure is major, you choose — refund or replacement. Where it isn't, we'll repair or replace it within a reasonable time. We cover return postage either way.

These rights apply to sale items exactly as they apply to full-priced ones, and they aren't limited to the 30-day window above. A consumer guarantee lasts as long as is reasonable for the product.

How to start a return

Change of mind, size or colour — email hello@albatrosshunting.com with your order number, whether you want a refund, store credit or an exchange, and the size or colour you'd like instead.

Faulty or not as described — email hello@albatrosshunting.com with your order number, what's wrong, and photos.

Either way, we'll come back to you within 2 business days with where to send it.

Processing

Refunds go back to the original payment method once we've inspected the item. Your bank may take up to 14 business days. Store credit is issued as soon as the return is approved and doesn't expire.